Leading the development process and improving business processes in a fast-growing US MedTech startup – a b2b online marketplace for medical device components. Serving primarily as a Scrum Master (backlog management, stakeholder engagement, sprint planning, impediment handling, reporting), I’ve also contributed to the team’s success by serving as QA Manager and Manual Tester before onboarding a dedicated QA engineer. Customer service was another area to which I applied my organizational, communication, and problem-solving skills. Facing customers’ issues and needs directly, I efficiently prioritized and planned the new deliveries and bug fixes. • Built from scratch a scalable delivery process using the Scrum framework and continuous integration principles, reducing time to production by 400% from once per month to every week. • Managed planning and delivery of complex custom systems on top of WordPress/WooCommerce/WC Vendors marketplace setup – RFQ, Credit Terms, Analytics, and Reporting. Oversaw 3rd party services implementation and migrations (Stripe, FedEx, Algolia, Elastic, TaxJar, Balance, QuickBooks), meeting customers’ needs and driving a 10x increase in sales over three years. • Developed the company's first test plan, integrated QA into the delivery process, and initiated auto-tests development, providing automated test scenarios. Onboarded a QA engineer and organized the development of an automated orders monitoring tool, cutting administrative workload by 20 hours per month at min. • Streamlined customer support by implementing a ticketing system, cutting agents’ communication needs, reducing response time, and lowering cost per resolution.

Combined role of Account and Project Manager at the Web Agency: - Client-facing project coordination in the local US market - Project scoping with clients: creating Project Spec Sheets, Timelines, Scope of Work, - Delivery planning with the dev/design/SEO teams: defining exact requirements, estimations, project board creation, and maintenance. - Project coordination: handling impediments, communicating with clients, running demo calls, etc. - Testing: organizing testing processes, creating test plans, running test sessions, providing bug reports. - Project launch coordination: creating launch plan with the dev team, organizing projects into deployment versions, defining proper testing plans. - Internal processes setup/improvements: retrospectives, planning sessions, code reviews, continuous adjustment of a task tracker setup

1. Managing a remote team of freelancers working on website development in an Australian digital agency - Up to 10 simultaneous projects - Communication with clients(gathering requirements, corrections handling) - Creating projects and tasks in Teamwork, planning the project stages and deadlines - Control of quality and delivery 2. Managing a remote team in a big data US-based startup: - Managing a cross-functional team of 10+ people - Translating stakeholders' vision into User Stories - Maintaining backlogs and sprints for 4 different projects: Backend, Mobile, Frontend, QA - Planning delivery - Organizing Dev/QA processes - Facilitating Meetings - Handling Impediments/Dependencies

Leading the development of B2C projects in ListGlobally (https://www.linkedin.com/company/1117731/), a world leader in online International real estate business: 3 projects (web and mobile) with 200+ websites and 2 native mobile apps (iOS and Android). Responsibilities: - Analysis of new features/projects with API, operations, marketing teams - Defining the goals, scoping the effort, creating US and product backlog grooming - Sprints Planning and maintenance according to Agile/Scrum principles - Releases planning, CI process control, Daily meetings and discussions with the dev team Achievements: - Successfully transferred 100+ websites from one technology to another during the competitor company acquisition with a very limited deadline. That cut off significant expenses for 3d party technology support. -Initiated, planned and executed moving the product to the new modern stack and rewrite it from scratch instead of supporting the old outdated legacy code. In half a year of intense teamwork, it already surpassed the predecessor and brought a lot of new possibilities for the business.

Leading 2 products: http://www.jobsoftpro.com/ http://www.newsletter.pro/ Responsibilities: - Market analysis - Specifications - Working on UI/UX with a designer - Release planning - Working on SEO with the marketing team - Features planning and delivery with the dev team - Partnership with various service providers

- Consulting potential buyers on the company's products, features, prices and license agreement - Technical support of product users via chat, email, phone (English, Russian) - Setting tasks to the dev team,

International Relations, Public Relations